All our online CLICK TO BUY products on our website include Free home delivery to mainland UK
All our on-line CLICK TO BUY products on our website include Free home delivery to mainland UK. At present we do not deliver to the Republic of Ireland, Northern Ireland, certain areas of Scotland or Internationally outside of the UK. ( Please contact us prior to ordering for Republic of Ireland, Northern Ireland or Scotland so that we can discuss requirements with you)
Products will be despatched using either courier services, pallet delivery or by the manufacturers direct delivery on their own transport. Our sales team will contact you once your order is placed to advise on estimated delivery times and delivery options. The estimated delivery times are shown on the product pages ( usually 7-10 working days) . If the product ordered is not a stock item and needs manufacturing to your individual requirements or option choices, we will contact you to advise the appropriate lead times.
PLEASE NOTE Due to the high number of fraudulent credit/debit card transactions and to protect both you and ourselves, we only deliver without exception to the credit/debit cards registered billing address
Small items and items weighing less than approximately 30kg such as inset gas and electric fires will be delivered by courier. This is a ground floor doorstep delivery service and a signature is required. You must check your items within 24 hours and report any damage to us within 3 days of receiving the goods.
Larger and heavier items are normally delivered by a professional freight forwarder and will arrive palletised. The delivery wagon normally has a tail lift and pallet truck. You will receive a call prior to delivery by the freight forwarder to arrange delivery, this will be an all day slot and a ground floor/door step/kerbside service. Please note the drivers are not insured to enter your property and you may need to make sure you have help with you to unload/unpack the pallet. You must check for damage in front of the driver before the delivery is signed for. In the unlikely event that damage is visible please contact us immediately and refuse delivery .
Some of our fireplace products are delivered by the manufacturers own transport and their two man delivery driver teams. They will bring the products int your ( ground floor) room of choice and unpack the product for you to inspect.
If you have any additional delivery queries then please contact us
WE SPECIALISE IN GAS FIRES, ELECTRIC FIRES,
WOOD BURNING STOVES